RESHETCALL
עברית
Contact Center · CCaaS

CONTAQT

Unforgettable customer experience - from the first call.

CONTAQT is an advanced omnichannel contact‑center platform for any scale - managing voice, chat and social from one place, with AI for routing, dialing and analytics.

CONTAQT unifies voice, chat, WhatsApp and social in one agent workspace, with full customer history across every channel. The platform is proven at thousands of agents, and it scales with you - from a small team to enterprise.

Its AI engines route by intent and skill, run a predictive dialer for sales, and deliver real‑time monitoring, transcription and analytics - so supervisors see everything and step in on time.

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Key capabilities

Omnichannel continuity

Real‑time multi‑channel sync lets customers move seamlessly between WhatsApp, voice and email without losing conversation context or history.

Predictive dialer

AI‑driven predictive auto‑dialer.

Real‑time analytics

Real‑time operational dashboards with AI‑powered sentiment analysis, queue monitoring, SLA tracking and deep‑dive reporting for contact‑center managers.

Integrations

Zendesk, Salesforce, HubSpot, Freshdesk and more.

All capabilities

The full capability list. ★ marks a Reshetcall differentiator.

Inbound & routing

  • CRM-guided IVR
  • Queues & queue weights
  • Skill-based routing (ACD)
  • Callback

Outbound

  • Agent auto-dialer
  • Advanced predictive dialer
  • Dynamic caller ID
  • Anti-spam & Do-Not-Call

Monitoring & analytics

  • Real-time monitoring
  • Agent status
  • Listen, whisper & barge-in
  • Custom & scheduled BI reports

Integrations & developers

  • Screen pop
  • Agent toolbar

Ideal for

Why through Reshetcall?

The sole representative in Israel - a direct line to the vendor, no middlemen.
Deployment, CRM integration and project management - end to end.
Support in Hebrew and your time zone.
One vendor, one bill - for your entire voice stack.

Frequently asked questions

How is CONTAQT different from a PBX? +
A PBX runs calls; a contact center (CCaaS) adds advanced queues, dialing, monitoring, analytics and digital channels for higher‑volume teams.
Which channels are supported? +
Voice, web chat, WhatsApp, email and social - all in one inbox with full customer history.
Does it integrate with our CRM? +
Yes - Salesforce, Zendesk, HubSpot, Freshdesk and more; every call is logged automatically to the customer record.

All products

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Related guides

Contact Center
How to Set Up a Call Center: The Complete Checklist
Contact Center
What is CCaaS? Cloud contact centers explained

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