The Reshetcall blog
Insights on voice technologies, AI bots and Voice AI - and what powers the products we represent.
One system for PBX and contact center: the integration guide
When agents can't transfer calls to the expert at their desk, customers pay. How to unify cloud PBX and contact center: shared presence, warm transfers, one bill.
Programmable Voice: giving your software a phone line with an API
What Programmable Voice (CPaaS) is, and how REST APIs and webhooks put calls, voice alerts and phone verification inside your systems - no rewrite needed.
UCaaS vs. CCaaS: does your business need both?
UCaaS serves your employees; CCaaS serves your customers. The difference, when a PBX alone is enough, when you need both - and why one vendor beats two.
Auto dialers: how they work, the four modes, and how to choose
What an auto dialer is, how Preview, Progressive, Power and Predictive dialing differ, how it connects to your CRM - and what it does to sales output.
AI call transcription: from recordings nobody hears to insights that move the business
What AI call transcription is, how it works, and what you get beyond the text - automatic call summaries, sentiment analysis, QA on every call - and how to enable it.
CRM screen pop: the customer's record opens before you say hello
What a screen pop is, how the phone system identifies callers and opens their CRM record before the agent answers, the benefits, and how to integrate it.
1-800, 1-700 & 1-900 Numbers in Israel: Who Pays and What to Choose
A guide to Israel's special business numbers - 1-800 (toll-free), 1-700 (national) and 1-900 (premium). Who pays for the call in each, when to choose which, how they differ from a star number, and how to route them to a cloud contact center.
Hebrew Voice Bots: What They Are, What They Do, and How to Deploy One
A guide to Hebrew voice bots - AI voice agents that understand and speak Hebrew on the phone. What they do, how accurate and natural they are, when to use one, and how to deploy it in your contact center.
Deflecting calls to digital channels - and why it pays off
Moving routine phone calls to chat, WhatsApp and self-service cuts cost and wait times while keeping customers happy - why digital deflection pays off.
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