Unforgettable customer experience — from the first call.
CONTAQT is an advanced omnichannel contact‑center platform for any scale — managing voice, chat and social from one place, with AI for routing, dialing and analytics.
CONTAQT unifies voice, chat, WhatsApp and social in one agent workspace, with full customer history across every channel. The platform is proven at thousands of agents, and it scales with you — from a small team to enterprise.
Its AI engines route by intent and skill, run a predictive dialer for sales, and deliver real‑time monitoring, transcription and analytics — so supervisors see everything and step in on time.
Key capabilities
Omnichannel continuity
Real‑time multi‑channel sync lets customers move seamlessly between WhatsApp, voice and email without losing conversation context or history.
Predictive dialer
AI‑driven predictive auto‑dialer.
Real‑time analytics
Real‑time operational dashboards with AI‑powered sentiment analysis, queue monitoring, SLA tracking and deep‑dive reporting for contact‑center managers.
Integrations
Zendesk, Salesforce, HubSpot, Freshdesk and more.
Ideal for
- High‑volume customer service centers
- Outbound sales floors with a predictive dialer
- Collections, operations and scheduling teams
- Organizations unifying digital and voice channels
Why through Reshetcall?
Frequently asked questions
How is CONTAQT different from a PBX? +
Which channels are supported? +
Does it integrate with our CRM? +
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