Microsoft Teams · Direct Routing

Microsoft Teams Direct Routing — Make & Receive Calls in Teams

Connect your phone numbers to Microsoft Teams and call out with the same number as your caller ID.

Direct Routing connects your external telephony to Microsoft Teams, so your team makes and receives real PSTN calls right inside Teams — using your business numbers. We provide the managed SBC and configuration, route the numbers you purchased into Teams, and enable outbound calling with the same number as caller ID — no hardware, and no expensive Microsoft Calling Plan licenses.

Get a consultation The platform behind it: DIDHub ↗

Key benefits

Your numbers, inside Teams

Route local, national or international numbers straight into Teams — inbound and outbound.

Same number as caller ID

Outbound calls from Teams present your business number, not a random one.

Managed SBC, no hardware

We operate the Session Border Controller and all configuration — you just dial.

Cheaper than Calling Plans

Competitive call rates without Microsoft’s pricey calling licenses.

Frequently asked questions

What is Microsoft Teams Direct Routing? +

It is the way to connect an external telephony provider (like us) to Microsoft Teams Phone via an SBC, so you can make and receive normal PSTN calls directly from Teams — without buying a Microsoft Calling Plan.

Can we use our existing numbers? +

Yes. You route the numbers you purchased to us — or port them in — and we connect them to Teams for inbound and outbound calls.

Will outbound calls show our number? +

Yes — outbound calls from Teams present the same business number you chose as the caller ID, improving trust and answer rates.

Do we need hardware or special licenses? +

No hardware — the SBC is cloud‑managed by us. On the Microsoft side you need a Teams Phone license per user, but not the expensive Calling Plan add‑on.

Let's talk about your business voice

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