RESHETCALL
עברית
AI Voice Agents · Service Bots

AI Voice Agents & Service Bots — Answer Every Call, Automatically

Voicebots that handle real inbound and outbound calls, 24/7, in 20 languages.

An AI voice agent (Voice AI) is an automated conversational solution designed to handle autonomous inbound and outbound phone calls using natural language processing (NLP) with sub‑second latency under 800ms. These service voicebots automate 24/7 customer support, appointment scheduling and lead qualification, featuring a smart human‑agent handoff that updates the full conversation summary directly inside your enterprise CRM.

Get a consultation The platform behind it: Rayvoc ↗

Key benefits

24/7 answering

No call dropped — after hours and during spikes.

Natural conversation

Sub‑second latency and automatic language detection in 20 languages.

Any LLM

Compatible with OpenAI, Anthropic and more, grounded in your own knowledge base.

Smart human handoff

When a human is needed, the call transfers to an agent with a full summary and context.

95%+ NLU accuracy

Over 95% speech‑to‑text and NLU accuracy in Hebrew, English and Arabic — for precise intent recognition and error‑free service.

Deep core integration

Agents connect via API and webhooks to your CRM, ERP and databases — retrieving and updating data in real time during the live call.

Analytics & insights — from voice to business data

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Real‑time performance dashboard

A real‑time AI‑agent performance dashboard showing customer‑satisfaction (CSAT) trends, average handling time (AHT) and autonomous task‑completion rates (TCR).

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Transcription & summaries

An advanced speech‑to‑text pipeline turns every call into structured text and generates AI post‑call summaries synced directly to your CRM.

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Sentiment analysis

LLM‑driven sentiment analysis detects frustration, satisfaction or churn risk during live calls — turning voice data into actionable business intelligence.

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Trend analysis & insights

Automated trend analysis surfaces recurring product issues and FAQs, enabling instant optimization of the voicebot’s conversation scripts.

Frequently asked questions

What is the difference between a voicebot and an IVR? +
An IVR is a fixed menu ("press 1"); an AI voicebot understands free speech, replies in natural language, and can handle a request end to end.
Will the bot replace my agents? +
No — it handles the repetitive, simple volume and routes the calls that need judgment and empathy to your agents.
What tasks suit a service bot? +
Appointment booking, status checks, FAQs, lead qualification and capture, and outbound reminders.
Which languages does the bot support? +
Up to 20 languages with automatic detection of the caller’s language, including Hebrew and English.
How do Reshetcall’s Voice AI solutions protect data security and customer privacy? +
Reshetcall is certified to the ISO 27001 international information‑security standard. All communication channels, VoIP traffic, call recordings and the transcripts pushed into CRM systems are end‑to‑end encrypted using secure protocols (such as TLS and SRTP), ensuring compliance with privacy regulations and the security requirements of enterprise financial and healthcare organizations.
What is the response latency of Reshetcall AI voice agents, and how natural do they sound? +
The agents run on a sub‑second latency infrastructure, delivering response times under 800 milliseconds. Powered by advanced large language models (LLMs) and high‑quality speech synthesis, they hold fluid, natural, human‑like conversations without rigid IVR menus — for a smooth customer experience.

Let's talk about your business voice

Our experts will get back to you with a tailored recommendation — no commitment.

Call +972 77 900 6000 Schedule a Live Enterprise Voice AI Strategy Session & Demo